Payment and Refund Policy | Infysmart Solutions

Last Updated: 3/1/2026

1. Payment Terms

Infysmart Solutions accepts various methods of payment including credit/debit cards, bank transfers, and UPI. Payment terms for services such as installation, AMC, or bulk product purchases will be specified in the invoice or contract provided to you.

Products: 100% advance payment is required for product dispatch unless otherwise agreed in writing.
Services/Projects: A standard advance of 50-70% is required to mobilise resources, with the balance due upon completion/commissioning.

2. Cancellation Policy

Orders: Orders once placed cannot be cancelled if the material has already been dispatched. If the order is cancelled before dispatch, a cancellation fee of 5% may be applicable to cover processing charges.

Services: Service appointments can be rescheduled or cancelled with at least 24 hours notice. Cancellations made within 24 hours of the scheduled service time may incur a visitation charge.

3. Refund Policy

Refunds will be processed under the following circumstances:

Defective Products: If a product is found to be defective upon delivery, it will be replaced. If a replacement is not available, a full refund will be initiated.
Service Satisfaction: If you are not satisfied with our service, please report the issue within 48 hours. We will attempt to rectify the issue. If the issue cannot be resolved, a partial or full refund may be considered at the discretion of management.

Refunds will be processed within 7-10 working days to the original mode of payment.

4. Warranty & RMA (Return Merchandise Authorization)

Products sold by Infysmart Solutions carry the respective OEM (Original Equipment Manufacturer) warranty (e.g., Hikvision, Dahua, Matrix).

Dead on Arrival (DOA): If a camera, DVR, or bio-metric scanner is found to be non-functional immediately upon unboxing during installation, our technicians will replace it with a new unit from our inventory within 48 hours.
In-Warranty Repairs (RMA): If a unit fails after successful commissioning but within the warranty period, InfySmart will unmount the device and facilitate the RMA process with the manufacturer's service center. Refunds are not issued for hardware failures; only repairs or replacements as dictated by OEM policies.

5. AMC (Annual Maintenance Contract) Refunds

Annual Maintenance Contracts govern ongoing service labor.

Premature Cancellation: If a client chooses to terminate an active AMC prior to its expiry date, refunds are processed on a pro-rata basis. The refund amount is calculated by deducting the cost of the months elapsed and a standard 10% administrative termination fee from the total contract value.
Breach of SLA: If InfySmart fails to meet the documented Response Time Service Level Agreements (SLAs) for 3 consecutive breakdown calls, the client is entitled to terminate the contract and request a full refund of the remaining pro-rata AMC value without any administrative penalties.

Frequently Asked Questions: Payments & Refunds

If I cancel my solar installation after paying the advance, do I get a full refund?

It depends on the project stage. If you cancel before the structural fabrication (GI mounts) has commenced and before the panels are dispatched from the warehouse, you will receive a full refund minus a nominal site-survey charge. However, if custom mounting structures have already been welded and galvanized specifically for your roof dimensions, the material cost of those structures will be deducted from your advance.

Can I return a CCTV camera if I decide I want a higher resolution model after installation?

Standard return policies do not apply to deployed electronic security equipment. Once a camera is unboxed, mounted, and weatherproof seals are broken, it cannot be resold as new. We encourage clients to thoroughly review the Technical Architecture Document (TAD) and view resolution demos before authorizing the installation. Upgrades post-installation require purchasing the new units.

How long does a pro-rata AMC refund take to process?

Once an AMC termination request is formally approved by our accounts team, it takes between 7 to 10 Business Days for the pro-rata amount to be electronically transferred (via NEFT/RTGS) back to the originating corporate bank account.

Contact Accounts

For any queries regarding invoices, payment schedules, or initiating a refund request, please contact our billing department at accounts@infysmart.com.